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Professional Consulting and Services Sample Reports

You can select up to "sanitized" versions of actual Rauch Associates custom research reports. Reports can be selected from any combination of Market Segments and/or Study Types. When you have finished selecting the reports you would like to review, select Order Sample Reports. Reports will be delivered to you via EMail in PDF format.

These sample reports are based on actual Rauch Associates custom research projects but have been abridged for simplicity and clarity. The information appearing in sample reports has been altered to obscure the identity of the actual companies and products involved in the study. With the exception of common products and operating systems, all data and company and product names are fictitious. For simplicity, the level of detail appearing in sample reports has also been reduced from that in the original studies.

The available sample reports relating to Professional Consulting and Services studies are listed below.

EuroRailway Management Solution Competitive Analysis - This report presents the results of an analysis regarding the project staffing and delivery models implemented by a global professional services company for a specific transportation railway management project undertaken by a European government. This includes the consulting organization's approach/strategy used to win these types of deals including unique selling points, key advantages, and value proposition to the customer as well as the mix of various consultant level staff (i.e. senior-level staff consultant, junior level, expert level, developer consultants) that would typically be assigned to such an engagement and the corresponding charge out hourly/daily rates for each of these staff consultants.
SAN Storage System Competitive Analysis - This analysis examines the sales model, key selling points and differentiators, target markets and features and capabilities of the Storage Area Network (SAN) products from a set of major competitors. The report also examines product pricing, professional services offered to support the products, break/fix model, target markets and applications, and system performance associated with the products.
European High-End Server Services Competitive Analysis - This report examines the differences between Silver-level enterprise services vs. Gold-level enterprise services with regard to the high-end servers from a major computer server vendor in each of the European territories UK, Germany, and France. The study looks at the subtle details between the way the competitor promotes its support services and the level of support actually provided. In particular, the analysis details the up sell methodology the competitor employs for customers initially looking only at the features of lower (e.g. Bronze) warranty service levels, and what specific issues are covered at each support level.
Channel Based Software Support Competitive Analysis - This report details the worldwide overall software support offered through channel partners in each of four regions (Americas, EMEA, APAC, and Japan) by major competitors that design and develop enterprise system management solutions. The analysis includes descriptions of how each competitor regulates access to and use of online support/services knowledge resources by partners and their end-users, the value and effectiveness of online information and collaboration systems/tools used by each competitor and its partners including how each competitor's partners evaluate the effectiveness of the systems and tools that the competitor supplies to them, the support and service sales and delivery roles performed by each competitor's channel partners, and each competitor's reseller program compensation models, drivers, and incentives for channel partners.
Healthcare Equipment Professional Services Competitive Analysis - This report evaluates the service offerings and list and street pricing structure (e.g. T&M, fixed costs, services rates, package deals, etc.) for a major manufacturer of CR, PACS, and diagnostic imaging equipment including implementation services offerings, and other professional services such as PACS systems administrator training, clinical user and referring physician training, workflow audit and re-engineering, network analysis, design and validation, high availability services, security/HIPAA assessment, storage consultancy, desktop integration, data migration, and electronic medical records (EMR) integration.
IT Services Marketing Expenditures Competitive Analysis - This report presents the results of an analysis of the IT services marketing expenditures of a major professional services/consulting organization. In particular, the analysis details the complete structure of the company's services and marketing organization (org structure, headcounts, marketing budget allocation process), marketing spend and tactics (marketing awareness spend by region for brand advertising, PR/media relations, sponsorships, corporate web brand/corporate collateral), and a return on marketing and marketing best practices assessment.
Computer Consulting Services Competitive Analysis - This analysis examines the consulting service offerings of a variety of information technology services companies with a focus on rate structures, discounts offered and rate modifications, speed of service, client communications, the consulting sales organization, and service contracts.

Content Management Competitive Analysis - This report presents the updated results of an analysis regarding the US-based content management services (content services includes data conversion, digitization, XML services, pre-press and composition, authoring and editorial services, localization/globalization and XML translation services) from a major content services provider.
Warranty Cost/Revenue Structure Competitive Analysis - This report analyzes key metric elements of the in-warranty cost and revenue structure for a major server manufacturer in the United States as well as EMEA and for each of the three server market segments Enterprise Servers, Entry-Level Servers, and Blade Servers. The analysis breaks down gross operational spending for warranty services in great detail including itemization of call center expenditures, materials related costs, on site labor costs, services cross-functional overhead costs, and breakdowns of server units in the warranty installed base along with the percentage of support issues that the customer solves online, are solved via chat or email, are solved via phone to call center, and those requiring dispatch of parts and/or labor to solve a customer issue.
Server Operating System Competitive Analysis - This report evaluates the pricing, product structure, licensing, warranty and support for a key system manufacturers proprietary operating system (OS) and corresponding and standalone layered software. The key functions and pricing of the OS based products are mapped and evaluated in comparison to corresponding client operating environment and standalone layered applications. The report provides feature function details in a variety of areas including the operating environment at the foundation, enterprise, mission-critical, and layered applications levels. In addition, drill down details are provided on product structure, features, licensing, pricing, and packaging, discounting and channels, and regional practices in each of the territories U.S., Europe, Asia Pacific, Japan, and Latin America.
Life Science Instrumentation Services Competitive Analysis - This report evaluates the repair and support services offerings for life sciences instruments (such as DNA Resequencing machines, Protein Sequencing machines, etc.) from a key life sciences equipment manufacturer in each of the regions North America, Western Europe, and Asia-Pacific. The analysis includes what the competitor's instrument services offerings entail, the list and street pricing structure (e.g. T&M, fixed costs, services rates, package deals, etc.) for each of the services, competitor revenue, and how the competitor is selling and positioning the services to customers.
Competitive On-Line Advertising Analysis - This report presents the results of an analysis of the online advertising policies and programs offered by a leading web portal company. The analysis includes a description of the sales tools and key sales messages used by the competitor, advertising revenue breakdowns, the mix in advertising – banners, keywords, sponsorships, etc., details on the structure and headcount of the competitor's U.S. advertising sales organization, and key deals (including deal size, length, basic terms, degree of exclusivity, etc.).
Financial Services CRM Competitive Analysis - This report presents the results of an analysis of the customer relationship management (CRM) solutions targeted to the Financial Services Industry by a key software supplier. In addition to how the competitor positions its products and services the report examines the performance/service level agreements/guarantees (PLA/SLA's) offered to customers, sales processes, technical architecture, and both street and list pricing details for software application components and maintenance, hosting services, costs for data migration/conversion, professional services costs for implementation, and technical support structure and pricing.
Mission Critical Support Services Competitive Analysis - Performed for a major system manufacturer, this analysis presents information on two mission critical / high availability support services vendors and includes service pricing, product and service offerings, and market positioning.

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